Corvallis Gazette-Times from Corvallis, Oregon • 7

In Business A7 Monday, April 9, 2001, Corvallis Gazette-Times, Corvallis, Ore Movers Shakers 'Experts in listening tell us we spend about 45 percent of our time listening; however, we only listen at a 25 percent efficiency MARTY SCHULZ TaMj listen learn DATEBOOK April 9 The Benton Workforce Development Center will begin a four-day sequence of free job search workshops with an introductory session from 1:30 to 3 p.m. in the Ash Building, 545 S.W. Second St. Information: Chuck Jackson, 758-2602. April 9 The Corvallis Area Chamber of Commerce will present a "Going Into seminar, from 2 to 4 p.m.

at the chamber5 office, 420 N.W. Second St. Cost: $10. Registration: Marty 1 Schulz, 917-4999. Corvallis resident Kenneth Provencher has been named president and chief executive officer of PacificSource Health Plans.

Provencher has been with Eugene-based PacificSource since 1995 and has served as acting president and CEO since September. He becomes the Irma Kapsenburg has opened Good a ew dog-training service, at 1880 N.W. Lewishurg Ave. Working at the pet owner's home, Kapsenburg uses gentle methods to solve dog behavior problems. The technique motivates dogs to learn by rewarding their good behavior and ignoring their undesirable behavior.

Good Dog! can also help people select the right breed and the right animal to ensure a good match of dog arid owner. To arrange a home visit, call 745-3928. Edge Design and Advertising offers advertising, Web solutions and photography, and has Corvallis and Portland offices. Patrick L. Iversen, senior vice president of research and development for AVI Bio-Pharma has presented research results demonstrating that a liver enzyme critical to drug metabolism can be modulated to favorably impact the effectiveness of many drugs.

AVI showed that a propri-etary-NeuGene antisense compound could slow the body's drug breakdown machinery. This allows for smaller doses, reduced toxicity and heightened effectiveness of many existing drugs used to fight cai cer and other diseases. Results of the study, which focuses on cytochrome P450 expression regulation, were presented at the 40th annual Society of Toxicology meeting in San Francisco. Effective communication is a learned and changeable skill which can greatly enhance the work environment. As business people, we communicate to get results.

Sometimes, if we're not getting the results we want, we need to touch up these important skills. Communication is a two- fifth chief executive in Pacific-Source's 68-year history. He joined the firm six years ago as provider contracting director and was named However, people also need feedback. Feedback helps to reaffirm to people that their message was heard and understood. Try to remember these important points when giving feedback: Be descriptive rather than judgmental.

Be specific rather than general. Describe specific behaviors and incidents. Deal with things that vice president of Provencher operations in way process. need to hear about your employees' innovative ideas, and they need to feel that they are being listened Keith and Pat Ei temiller, owners of The Maids franchise for Linn, Benton and Marion counties, were selected from more than 150 franchise owners to receive the F'resident's Club award. Sales performance and business growth: for 2000 were the selection criteria.

1996. In that role, he was responsible for the company's strategic planning and direction of the claims, customer service, provider network, and membership services departments. He holds a master's" degree from the Wharton School of Business at the University of Pennsylvania and has worked in the health care industry for 2Q years. His professional experience includes serving as vice president of a 15-hospital regional health care system and as administrative director for a hospital-physician joint venture. In addition to his post with PacificSource, he serves as an instructor for Oregon State University's health administration program.

"Movers Shakers" welcomes submissions of business news about local companies. News releases can be delivered to the front desk of the Gazette-Times, 600 S.W. Jefferson faxed to 758-9505; e-mailed to hallbgtconnect.com; or mailed to Business Editor, Corvallis Gazette-Times, P.O. Box 368, Corvallis, OR 97339. Please submit items for this section by 5 p.m.

Tuesday for publication the following week. i wwxm 1 Edge Design an.d Advertising recently completed a new Web site for IdlaTech, a developer of fuel cell systems located in Bend. The site lets users find information about IdaTech's products, the fuel cell industry, and the Company. Animated clips help visitors understand IdaTech's fuel cell system technology aitid fuel cell processor. April 11 The Corvallis Area Chamber of Commerce will present a free Business Showcase from noon to 7 p.m.

at the CH2M Hill Alumni Center, 725 S.W. 26th St. Information: Lisa Watkins, April 11 In conjunction with the showcase, the Corvallis Area Chamber of Commerce Corporate Round Table will present "Energy Shock: Will You Have the Power to Run Your Business?" from 11:45 a.m. to 1:15 p.m. at the CH2M Hill Alumni Center, 725 S.W.

26th St. Attendees will discuss what energy reconstruction, salmon recovery and conservation means for their businesses. Program includes lunch. Cost: $14 for members and $16 for nonmem-bers. Information: 757-1505.

April 11 A state Aviation Board meeting will be held at 9 a.m. at the Linn County Fair Si-Expo Center, 3700 Knox Butte Road, Albany. Information: 503-378-4880. April 11 Linn-Benton Community College will present the first of five "How to Manage Conflict in the Organization" sessions from 6 to 9 p.m. Cost: $225.

Registration: 917-4923. April 13 A Regional Investment Board of Benton, Lane, Lincoln and Linn Counties meeting will take place from 3 to 5 p.m. at Cascades West Councih of Governments, 1400 Queen Ave. S.E., Albany. Information: Drew Foster, 924-8458.

1 April 16 The American Busi-; ness Women's Association will pre-' sent a Workstyle Fashion Show and silent auction from 6:30 to-i 9 p.m. at O'Callahan's Rest-: aurant, 1550 N.W. Ninth St. Event will benefit the association's! scholarship fund and the Altrusa Closet. Cost: $10.

Information: Jennifer Copper, 753-6738. April 16 The Albany Areaj Chamber of Commerce will hold a Business After Hours networking, reception from 5:15 to 7 p.m. at Wyatt's Eatery Brewhouse, 211 W. First Ave; Cost: $5 in, advance or $6 at the door. Registration: 926-7064 (fax).

Facts Figures can be changed. Let go of issues outside your control. Give feedback when it can be heard. Timing is very important with feedback. The person receiving the feedback has to be prepared to listen.

If the person is in a hurry or angry, your feedback can be missed. Try to follow up with an e-mail or address the feedback at a better time. Additionally, consider your motive for giving feedback. Remember that part of your role as an employer is to give employees the opportunity to grow in their jobs and to develop their skills. Sometimes you just have to let the employees do and learn for uninterrupted intervals in order for them to develop their skills.

By giving attention to your own communication skills, you may find that those around you will respond to your improved communication. By giving personal attention to your employees and showing them that you care about what's happening, you'll be more likely to learn about their innovative ideas for improving your business. Follow-through is the final aspect of the communication commitment. Keeping your commitments to employees and customers by being aware of the promises you're making is a must in establishing credibility with others. Deliver on all those promises.

You'll need to have great credibility if you expect your employees to have credibility. If you deviate, they'll deviate more because you are the role model. Marty Schulz is a business counselor for Linn-Benton Community College's Business Development Center. The center exists to help business owners achieve greater success. Schulz can be reached at 754-7556 or schulzmgw.lbcc.

cc.or.us. to. Thus, it is Schulz important to create an environment in which employees feel they have the opportunity to speak up. One of the best ways to create this environment is through active listening. Active listening is a vital part of our communication process.

Active listening requires perceiving situations from the point of view of the sender. Experts in listening tell us we spend about 45 percent of our time listening; however, we only listen at a 25 percent efficiency rate. Listed below are some tips to improve your active listening skills: Listen between the lines. Don't allow "red flag" words to distract you. Avoid passing on messages.

People tend to hear messages differently and add their own interpretations. As messages become distorted, there is confusion in the workplace. Try to remain objective. Stay focused. Distractions create learning difficulties.

Maintain eye contact. Show that you are interested. Listen and observe the nonverbal message. Learn how the words are said, and the tone of voice. Take time to listen.

When someone listens to us, we feel valued. When we are listening, it takes our full attention. Since we can really only focus on one thing at a time, when we need to listen, we have to stop whatever else we may be doing. Encouraging employees to discuss matters with you and being a good listener enhances your opportunities to find out what is happening in your business. 120500.

Angela Marie Olson and Shelton Dean Olson, 3260 N.W. Grant Corvallis, Chapter 7, Melvin T. Rollema, 120500. Mildred Fern Smith, 2455 Porter Lebanon, Chapter 13, $157,458 $141,243, Lars H. Olsen, 120500.

Marilyn Weaver (Marilyn Bunch, Marilyn L. Reed), 4085 S.W. Neer Ave. and Christopher Shawn Weaver, 2235 S.W. Butterfield Drive, Corvallis, Chapter 7, $1,307 $56,760, Melvin T.

Rollema, 120500. Bret Gean Wlnningham and Patricia Ann Wlnningham, 2887 Stoltz Hill Road, Lebanon, Chapter 7, Melvin T. Rollema, 120500. Mark Daniel Fowler, 2790 S.E. 21st Albany.

Chapter 7, Carolyn R. Smale, 120600. Cortney Scott Nash, 32444 Bellinger Scale, Lebanon, Chapter 7. Patrick I. Stevens, 120600.

Rhonda J. Wall, 525-24th Ave. S.E. No. 29, Albany, Chapter 13, $11,630.

$18,947, Stanley Cram, 120600. Hawks, 38129 Wierich Drive, Lebanon, Chapter 13, Patrick L. Stevens, 120400. Janelle Kaye (fdba: Jamelle Kaye Enterprises, Sole Proprietorship), 3930 N.W. Witham Hill Drive No.

221 Corvallis, Chapter 7, $10,915 $42,5546, Deborah Posen, 120400. Christopher James Uiperle, 1877 S.E. Geary Place, Albany, Chapter 7, Lars H. Olsen, 120400. Gregory Wilson McKmight and Sandra Lea McKnight, 4046 S.E.

Evergreen Albany, Chsipter 7, Larsi H. Olsen, 120400. Jeremy T. Stoffal (flea: Jeremy Thomas and Angela M. Stoffal (fka: Angela Parker), 465 N.E:.

Conifer Corvallis, Chapter 7, $79,285 $94,619, Deborah Posen, 120400. James Dale Cranforcl, 1240 Fern Lane, Sweet Home, and Debra Dartene Cranford, 2071 N.E. Stephens Space No. A10, Roseburg, Cha ipter 7, H. Olsen, 120500.

Dale Scott Keene, 1.719 Tamarack Sweet Home, Chapter 7, $72,669 $97,476, Margaret M. Maginnis, I iiUfiafnijjfeHgniiirt. 1 Bankruptcy filings for Linn and Benton counties, including name and address of filer, type of filing, assets and liabilities, attorney's name and date of filing. Source: U.S. Bankruptcy Court Donald Lee Gibbs Jr.

and Klmberly Sue Glbbs (dba: Totally Nails), 4548 Kalmia Sweet Home, Chapter PatrickL.Stevens.il2900. Joseph Anthony Hewitt, 1873 S.W. 49th No. 220, Corvallis, Chapter 7, Lars H. 112900.

Christopher Raymond Brown and Valerie A. Brown (fka: Valerie McClain,) 854 34th Ave. S.E., Albany, Chapter 7, Craig McMillin. 113000. Matthew J.

Harris and Elizabeth E. Harris, 1425 Hill St. S.E., Albany, Chapter 13, Stanley Cram, 113000. William Ellet Bogart 34509 Riverside Drive, Albany, Chapter 7. Kristen E.

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